Privacy Policy of 株式会社 Sakura Green Garden Studio

Effective Date: June 25, 2026

1. Introduction and Company Information

This Privacy Policy explains how 株式会社 Sakura Green Garden Studio (“we,” “us,” or “our”) collects, uses, discloses, stores, and otherwise processes personal information in connection with our garden-related business activities, including landscape design, garden planning, planting, maintenance, consultation, quotation, customer support, and related services.

We comply with the Act on the Protection of Personal Information of Japan (“APPI”) and other applicable laws and regulations concerning the protection of personal information.

• Operator / Data Controller: 株式会社 Sakura Green Garden Studio
• Address: 〒158-0097 東京都世田谷区用賀4丁目10-1 Sakura Green Garden Studio
• Email: [email protected]
• Phone: +81 3-6421-7854

2. Data Collection and Processing

We may collect personal information directly from you, automatically through our website or digital services, and from third parties where permitted by law. The categories of personal information we may collect include:

• Identification and contact information, such as name, address, telephone number, email address, and company name.
• Inquiry and communication details, such as messages, consultation content, preferences, and feedback.
• Service-related information, such as property location, garden specifications, project requirements, appointment details, and service history.
• Billing and transaction information, such as invoice details, payment records, and purchase history.
• Website and device information, such as IP address, browser type, access logs, cookies, and usage data.
• Any other information you voluntarily provide to us in connection with our services.

We collect only the information necessary for the purposes described in this Privacy Policy and handle it appropriately and lawfully.

3. Purpose of Data Processing

We process personal information for the following purposes:

• To respond to inquiries, requests, and consultation submissions.
• To provide garden design, landscaping, planting, maintenance, and related services.
• To prepare quotations, contracts, invoices, and other business documents.
• To schedule visits, inspections, deliveries, and service appointments.
• To communicate with customers regarding projects, service updates, and aftercare.
• To manage customer relationships and maintain service records.
• To improve our website, services, operations, and customer experience.
• To prevent fraud, unauthorized access, misuse, or other unlawful activity.
• To comply with legal obligations, administrative requests, and internal recordkeeping requirements.
• To send notices, updates, or marketing communications where permitted by law and, where required, with your consent.

4. Legal Basis for Processing

Under Japanese law, we process personal information only when appropriate and necessary for legitimate business purposes and in accordance with the APPI. Depending on the context, our processing may be based on:

• Your consent, where consent is required or has been voluntarily provided.
• The necessity to perform a contract with you or to take steps at your request before entering into a contract.
• Our legitimate business interests, provided that such interests do not override your rights and interests.
• Compliance with legal obligations under Japanese law or other applicable regulations.
• The necessity to protect life, body, or property, or to ensure the proper operation of our business within lawful limits.

5. Data Sharing and Third Parties

We may share personal information with third parties only to the extent necessary for the purposes described in this Privacy Policy and in compliance with applicable law. Such third parties may include:

• Service providers assisting with website hosting, IT support, email delivery, data storage, accounting, and administrative services.
• Subcontractors, suppliers, and partner professionals involved in garden design, construction, planting, maintenance, delivery, or related services.
• Payment processors, financial institutions, and invoicing or accounting service providers.
• Legal, tax, audit, or other professional advisors.
• Public authorities, courts, or regulators when disclosure is required by law or necessary to protect our rights.

Where we outsource the handling of personal information to a contractor, we will exercise appropriate supervision over that contractor as required by the APPI.

6. Data Transfer to Third Countries

In some cases, personal information may be stored or processed on systems located outside Japan, including by cloud service providers or other vendors. If personal information is transferred to a third country, we will take measures required under the APPI, including confirming the recipient’s data protection system where necessary and implementing appropriate safeguards.

Where required by law, we will obtain your consent before transferring personal information to a third country or provide the information necessary for such transfer in accordance with applicable legal requirements.

7. Storage Duration

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

Retention periods may vary depending on the type of information and the purpose of processing. For example:

• Inquiry records may be retained for a reasonable period to manage follow-up communications.
• Contract, billing, and accounting records may be retained for the period required by applicable laws and tax regulations.
• Project and service records may be retained for a period necessary for warranty, maintenance, or customer support purposes.

When personal information is no longer needed, we will delete, anonymize, or otherwise securely dispose of it in accordance with our internal procedures and applicable law.

8. User Rights

Subject to the APPI and other applicable laws, you may have the following rights regarding your personal information:

• Access: to request disclosure of the personal information we hold about you.
• Rectification: to request correction, addition, or deletion of inaccurate or incomplete information.
• Erasure: to request deletion of your personal information where legally applicable.
• Restriction: to request suspension of use or processing in certain circumstances.
• Data portability: where applicable under relevant laws or our operational capabilities, to request transfer of your information in a structured format.
• Objection: to object to certain processing activities where permitted by law.

To exercise these rights, please contact us using the details in Section 12. We may ask you to verify your identity before responding to your request. We will respond within a reasonable period in accordance with applicable law.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent, we may no longer be able to provide certain services or communications that depend on that consent.

10. Right to Complain

If you believe that our handling of personal information is not compliant with applicable law, you may contact us first so that we can investigate and address your concern.

You may also have the right to lodge a complaint with the Personal Information Protection Commission of Japan or other competent authority, as applicable.

11. Data Security

We implement reasonable and appropriate technical, organizational, and physical security measures to protect personal information against unauthorized access, loss, destruction, alteration, leakage, and misuse. These measures may include:

• Access controls and authentication procedures.
• Staff training on privacy and information security.
• Secure storage and restricted handling of paper and electronic records.
• Monitoring and incident response procedures.
• Appropriate oversight of contractors and service providers.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect your information.

12. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:

• Company: 株式会社 Sakura Green Garden Studio
• Address: 〒158-0097 東京都世田谷区用賀4丁目10-1 Sakura Green Garden Studio
• Email: [email protected]
• Phone: +81 3-6421-7854

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or other operational reasons. When we make material changes, we will post the updated Privacy Policy on our website or otherwise notify you in an appropriate manner.

The revised Privacy Policy will become effective on the date indicated at the top of this page unless otherwise stated.

By using our services or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.